Start by saying Hi Ana, Ana Main Post COLLAPSE BRIEFLY (this means “summarize”
Start by saying Hi Ana, Ana Main Post COLLAPSE BRIEFLY (this means “summarize”) share a client case/activity worked on (or observed) this week, highlighting the presenting problems of that case. Be sure to discuss any clients in a confidential manner (no names, unique case specifics, etc.) This week I received a call from a concerned mother who wanted to find a resource for her daughter who had attempted suicide within the last 24 hours. I was able to speak to the daughter and she talked about how she was tired and had attempted before in the past. She wanted to find someone whom she can talk to long-term. What engagement skills were identified? I was able to engage with both mother and daughter by remaining calm and listening to what they had to say. Since it was via telephone I was not able to observe any body language or eye contact. However, I was able to observe that the daughter was overwhelmed, and talking to her in a calm manner I was able to grab the necessary information for the risk assessment needed to be able to provide her with the appropriate resource. How did power, privilege, oppression, and/or intersectionality impact engagement with the client? The client was a young adult and she explained that she has always had these struggles and never has talked to anyone before. This would have been the first encounter that she could have had trying to get help. From talking to her mother first she mentioned that she also struggles with PTSD. What significant issues did you address/encounter (either directly or observed)? She did have trouble opening up to some of the questions that were asked. It could have been maybe because her mother was present. I did notice that her tone was very shaky which is understandable considering what she had gone through within the last hours. If she maybe would have opened up more, maybe I would have provided her with a more specialized therapist. According to the article, a client may only provide unclear allusions when disclosing the problem (Potocky & Naseh, 2019). How was the issue addressed (e.g. what was accomplished)? The issue was addressed by the gathering of information that was provided to be able to find her a therapist within her area so she would set up an appointment. What social work knowledge/skills/values (KSVs) were utilized to address this issue? Make sure to identify the KSVs with professional language and references (e.g. social work terms, methods, approaches, interventions). The crisis intervention skills were used here since this is considered a crisis call. One had to ensure that the client was at the time safe. And one was providing support to the client by listening to what she was about and talking about what has happened. What did you learn professionally and personally (answer both)? Professionally, I learned that one needs to be opened minded at all times even if one cannot physically see the person. One has to remain professional in the call and really pay attention to the tone of voice that one is giving because it can really make a difference when talking to clients. Using a welcoming tone can encourage the client to open up more easily. Personally, I learned that one should not be afraid to ask the lethality risk questions if anyone is presenting signs. By asking the questions it can make a timing difference. Also, something that I learned is to not take for granted those who love and support you because there are many people who don’t have that luxury with them. Reference: Potocky, M. & Naseh, M. (2019). Best practice for social work with refugees and immigrants. Columbia University Press, 137-138.

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