If you were an executive manager in an organization, how would you structure th
 If you were an executive manager in an organization, how would you structure the organization for quality improvement?  Explain why it is not enough to simply clone the benchmarking partner’s process? Shewhart describes two kinds of variation, that resulting from common causes and that resulting from special causes. Define both.    What do you think motivates Motorola to invest in benchmarking?      

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