As a start-up company in the customer service industry begins to grow, the pace
As a start-up company in the customer service industry begins to grow, the pace of hiring begins to pick up. Human Resources sees the need to tighten up the selection process. What 4 areas should HR focus on in developing a stronger selection process? With regard to Selection Testing, please recommend at least 3 tests and explain why you believe these would be important to include. And finally, would you recommend using structured interviews, behavioral interviews, or a combination. Please describe what these are and explain your reasoning for your recommendation. Because this is a skill-building activity, it is important that you do your best to evaluate and assess the discussion without bias or judgment. You are expected to properly cite and incorporate scholarly/peer-reviewed sources in your skill-building activity topic/posts. Be as thorough as possible when writing your activity topic/posts, and remember, this is an academic assignment, so no “text-talk,” no conversational tone, and ABOVE ALL OTHER THINGS… don't plagiarize!! Lastly, spell-check and proofread your work! Failure to follow these steps will negatively impact your grade.

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