As a start-up company in the
customer service industry begins to grow, the pace of hiring begins to pick
up. Human Resources sees the need to tighten up the selection process.
What 4 areas should HR focus on
in developing a stronger selection process?
With regard to Selection
Testing, please recommend at least 3 tests and explain why you believe
these would be important to include.
And finally, would you
recommend using structured interviews, behavioral interviews, or a
combination. Please describe what these are and explain your reasoning for
your recommendation.
Because this is a
skill-building activity, it is important that you do your best
to evaluate and assess the discussion without bias or judgment. You
are expected to properly cite and incorporate
scholarly/peer-reviewed sources in
your skill-building activity topic/posts.
Be as thorough as
possible when writing your activity topic/posts, and remember, this is an
academic assignment, so no “text-talk,” no conversational tone, and ABOVE ALL
OTHER THINGS… don't plagiarize!! Lastly, spell-check and proofread your
work! Failure to follow these steps will negatively impact your grade.
As a start-up company in the
customer service industry begins to grow, the pace