After watching the video "10 Ways to Have a Better Conversation" (Links to an external site.) and completing the self-assessment, "Are you an active listener", in a 1 to 2-page paper, APA format, Times New Roman 12, double spaced: 1. Describe a time you experienced miscommunication, either in your personal life or at work. What contributed to the miscommunication and how could it have been avoided? 2. Describe how the fondness for using text over other communication media might impact communication effectiveness in the workplace? 3. After completing the assessment, please discuss the things that make it difficult for you to engage in effective listening.